Support Policy

Parse offers limited free technical support to all applications running on the Parse platform. Free support is best effort and has no guaranteed response time. In order to provide the best support possible, we limit the scope and channels as outlined in this policy.

Last Updated: 2/26/13

1. Scope

Parse's free support offering is available only for official SDKs and APIs provided by Parse. Support is limited to the following:

Parse does not offer support for the following:

2. Official Channels

Free technical support is available exclusively by posting your question to Help.

3. Unofficial Channels

Parse team members participate in the following community channels at Parse's discretion. There is no guarantee of response for support issues unless they are submitted through one of the official channels above.

4. Proactive Monitoring

The Parse Cloud Platform is monitored 24x7 by comprehensive automated systems. In the event of any issue affecting the health and operation of Parse's infrastructure, core systems, or tools, our dedicated operations team is notified and will respond immediately to diagnose and correct any issues. This monitoring covers all customers including those on the free plan.

5. Premium Support

Please contact us at enterprise@parse.com if you'd like Premium Support with guarantees on response time and availability.

These policies are inspired by the policies of Google App Engine and Heroku. The original works have been modified. Parse is not affiliated with or sponsored by Google or Heroku.